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Author ORCID Identifier

ORCID : 0000-0001-7896-932X

Abstract

Despite extensive research on Industry 4.0 (I4.0) technologies, relatively little attention has been given to their impact on financial performance at the firm level. This study proposes a model to investigate the links between I4.0 implementation level (I4.0IL), supply chain management performance (SCMP), customer management performance (CMP), and company financial outcomes using bootstrap-based structural equation modeling (SEM) with data from 91 companies across various sectors. The results of the bootstrap-based SEM with 1,000 resamples show that SCMP significantly influences both CMP and company financial performance, and CMP also significantly impacts financial performance. While I4.0IL does not significantly amplify the effects of SCMP on CMP and financial performance, we find that I4.0IL primarily influences company financial performance through its moderating impact on the relationship between CMP and financial outcomes. Further analysis reveals that CMP significantly mediates the relationship between SCMP and financial outcomes. Our findings contribute to a deeper understanding of the financial effects associated with I4.0 technologies and shed light on the pathways through which I4.0ILs impact financial outcomes

Keywords

Industry 4.0 Implementation, Supply chain management, Customer management, Financial performance

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