Author ORCID Identifier
0009 0009 1354 0472
Abstract
The measurement of workforce utilization is a critical concern for organizations, especially within the dynamic landscape of the IT industry. This research explores the multifaceted nature of utilization metrics by devising Utilization Insight Elicitation Framework (UIEF), focusing on three major themes: defining utilization and understanding the significance, assessing its impact on employee well-being, and contemplating its future relevance. Examining utilization from cost and revenue perspectives reveals how organizations optimize costs while ensuring project profitability. The study scrutinizes the balance between cost-focused and headcount-centered approaches, considering employees' roles and project demands. Additionally, it discusses factors for inclusion/exclusion in utilization calculations and emphasizes efficiency within non-billable hours. Utilization metrics' strategic implications on resource allocation, hiring, and project planning are analyzed alongside its impact on employee well-being. Furthermore, it contemplates AI's role and outcome-based charging strategies, offering insights from industry experts.
Keywords
Workforce Utilization, IT industry, Cost-revenue Perspective, Strategic Decision-making, Employee Well-being, Artificial Intelligence.
Recommended Citation
Jha, Shipra
(2024)
"Navigating Workforce Utilization Metric in the Indian IT Industry: A Multifaceted Study,"
Management Dynamics: Vol. 24:
No.
2, Article 1:
DOI: https://doi.org/10.57198/2583-4932.1337
Available at:
https://managementdynamics.researchcommons.org/journal/vol24/iss2/1
Included in
Accounting Commons, Business Administration, Management, and Operations Commons, Business Analytics Commons, Corporate Finance Commons, Finance and Financial Management Commons, Operations and Supply Chain Management Commons, Organizational Behavior and Theory Commons, Strategic Management Policy Commons
