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Abstract

The project stakeholder management in IT (Information Technology) projects is a key activity to improve the value in project management and to bring about more value add project results. There are various definitions and views about the stakeholder. The stakeholder(s) consist of either individuals or group of individuals, who have capability to influence and/or get influenced by results of the projects. The major debate presented in this paper is that the good stakeholder management has led to project success or failure in general and organizational efficiency in particular. There will be shift from office to Work from Home (WFH) due to COVID-19 pandemic. The effective project management enables the project manager to achieve the planned project objectives, which in turn shall enhance the (a) stakeholder expectations, (b) probability of the project success, (c) completing and handing over of the project to the clients on time, (d) resolving problems related to project including identification, recovery, or termination of unsuccessful projects, (e ) managing the triple constraints (viz., scope, time and cost) of the project, and (f) poorly managed projects that may end-up in missing the project-timelines, cost-overrun, low-quality, re-work/work amendments, reputation risk for the business enterprises and stakeholders’ dissatisfaction regarding the project management (PMBOK, 2017). The Business enterprises will invest the large amount of resources in the development of IT projects, so that the decision makers can take right decision whether to fund a project further or not when its prediction for the success of the project are uncertain. (Zhang et al, 2003).

Keywords

Stakeholders Management, Work From Home (WFH), Paradigm Shifts, Mutual Value Creation, Customer Satisfaction

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