Job Satisfaction of Employees in Restaurant & Cafe Chains: A Study of Outlets in Lucknow

Authors

Tripti Barthwal, Lal Bahadur Shastri Institute of Management and Development Studies (LBSIMDS), B - 1/173, SEC-G, Aliganj, Lucknow, India
Akanksha Srivastava, Lal Bahadur Shastri Institute of Management and Development Studies (LBSIMDS), 18 - Shastri Nagar, Lucknow - 226004, India

Abstract

Job satisfaction as a bi-dimensional concept consisting of intrinsic and extrinsic satisfaction dimensions. Job satisfaction is simply how people feel about their jobs and different aspects of their jobs. It is the extent to which people like (satisfaction) or dislike (dissatisfaction) their jobs. This paper deals with the concept of job satisfaction, its core dimensions & then goes on to analyse the level of job satisfaction of the employees working in the Lucknow outlets of Restaurant & Cafe Chains. The topic is significant because these outlets fall under food & beverages retailing where most of employees directly deal with customers & only satisfied employees can satisfy customers.

Keywords

Intrinsic Satisfaction, Extrinsic Satisfaction, Work-Role Inputs, Work-Role Outputs.

Recommended Citation

Barthwal, Tripti and Srivastava, Akanksha (2013) "Job Satisfaction of Employees in Restaurant & Cafe Chains: A Study of Outlets in Lucknow," Management Dynamics: Vol. 13: No. 2, Article 7: 75-92
DOI: https://doi.org/10.57198/2583-4932.1114
Available at: https://managementdynamics.researchcommons.org/journal/vol13/iss2/7